As part of planned server maintenance on Saturday 15th December 2018, it is likely there will be short periods of disruption to the following services:
- Reading List software
- Library Room Booking
We apologise in advance for any inconvenience caused and will endeavour to minimise the disruption.
Our library system supplier (Ex Libris) is currently experiencing technical problems which are affecting the following library services:
- library management system (Alma)
- library account web pages
- access to some full-text links (journals, books and ebooks) in Summon, reading lists, etc.
The supplier is investigating the problem.
Please accept our apologies for the inconvenience this is currently causing.
We are currently experiencing a problem using Internet Explorer to search Summon.
This appears to be due to an update to the software from the supplier (Ex Libris) and we are currently waiting for the company’s support team to resolve the problem.
Please accept our apologies for the inconvenience this is causing.
Until this is fully resolved, the workaround is to use an alternative web browser such as Chrome, Safari, Firefox or Opera.
Update: 17 Sep 2018
This has now been fully resolved by Ex Libris.
We’re currently experiencing issues with the Books 24×7 ebook web site.
Please accept our apologies for the inconvenience whilst we work to resolve the problem.
ProQuest’s Ebook Central website is currently experiencing technical problems and you may see the following error when trying to access ebooks:
The problem has been reported to ProQuest. Please accept our apologies for the inconvenience caused.
Due to repeated and large-scale hacking attempts from IP addresses associated with the TOR network and from Amazon Web Services (AWS), we have moved to a default of not permitting login attempts from IP addresses listed as current TOR exit nodes or from within the AWS IP ranges.
If you would like to use either of the above networks to access your library account or to access the library’s resources, you will need to log into your account from an IP address that is outside of those networks and update your security settings: library.hud.ac.uk/user/settings/
If you have any questions regarding this, please contact the Library Support Team (email@example.com).
On the week commencing Monday 31 July 2017 we will be carrying minor software upgrades to library servers.
The upgrades may cause short periods of disruption to accessing online resources and we apologise in advance for any inconvenience this vital work causes.
EZproxy will be upgraded between 9am and 10am on Tuesday 1 August. This will cause a temporary loss of access to most subscription online resource in Summon.
The Library are pleased to announce that we have added Part III of the British Library Newspapers to our online collection.
This expands current content back to 1750 and up to 1950 (as appropriate per print run) and adds 35 additional titles to our collection, including Yorkshire Evening Post, Leeds Times and Leeds Intelligencer.
You can access the resource via the original Gale site here and through the Gale’s Primary Sources (formerly known as Artemis). Each resource is listed on the A-Z list and in relevant Subject Guides.
If you have any questions, please ask at the Help Centre on Floor 4, or contact the Subject Team on x2700, firstname.lastname@example.org
Gale provide some introductory videos if you are new to this platform.
There are currently issues with accessing some articles on Science Direct from Summon:
Both Elsevier and ProQuest (who develop Summon) are aware of the problem and are working to resolve it.
The Library Management System became unresponsive at around 9:30am today (Sunday 25th September).
After the issue was reported, service was fully restored at around 3pm.
We apologise for any inconvenience this caused.