Library Policies and Standards

The Library has a number of policies and regulations which are for the benefit of all members of the University.

The policies aim to ensure appropriate use of facilities and resources, and compliance with national legislation and licences.

Regulations and policies

• Regulations Governing the Use of the University Library Services (PDF)
  approved by University Teaching and Learning Committee on 23rd May 2018
• Collection Management and Development Policy (PDF)
  approved by University Teaching and Learning Committee on 23rd May 2018
• Reading Lists Policy (PDF)
• Heritage Quay Public Task Statement
  follow the link in the "plans, policies, performance & projects" box
• Archives and Records Management policies
  available from the University's Policies and Procedures webpage

Customer Service Standards

• Customer Service Excellence (CSE) Standards 2018-19 (PDF)
• CSE Standards Performance 2016-17 (PDF)

Customer feedback and actions we have taken

• 2017-18 Customer Feedback & Responses (PDF)
• 2016-17 Customer Feedback & Responses (PDF)

University policies

University policies and procedures are available online.